Pride
We take great pride in our facility and our team’s ability to provide a first class level of patient care that will nurture and enhance the relationship between loving owners and their pets.
Excellence
Each and every team member contributes to and strives for continual improvement in the quality of medical care and level of client service in order to meet and exceed our clients’ expectations. We achieve this through ongoing communication, constant innovation, teamwork and continuing education.
Integrity
We recognize that honesty, reliability and integrity are key to the provision of outstanding patient care. We strive for openness and clarity in all of our communications and always honour our clients' confidentiality.
Compassion
Empathy, compassion and fairness are integral to our profession. These values guide all interactions with patients and clients. We pride ourselves in putting an emphasis on fear free practice which aims to minimize or eliminate stress for pets in our care.
Respect
Respect is the cornerstone of all of our relationships with clients and fellow animal care professionals. We always strive to treat others as well as, or better than we would want to be treated.
Fun
We seek to create an environment where our clients, patients and team members not only feel comfortable but enjoy coming to the clinic.
Family
We endeavor to create a welcoming atmosphere to clients where they and their pets will feel comfortable, at home and cared for - just like family!