Core Values

Mission Statement

“Partnering with loving pet owners so together, we can give the best care.”

Highbury North Pet Hospital is a family-owned small animal practice. We have been serving north London, ON since December of 2003. Founder, practice owner and veterinarian Dr. Whitney Chin enjoys caring for the dogs and cats of our community in a family-oriented environment. 

Here at HNPH we always strive to be progressive by educating ourselves on the best medical care including not just preventive care, but dental, surgical, behavioural, and nutritional therapies – none of this is possible without a professional well-educated team that seeks to do the best for our families and patients. 

We feel that trust, communication and commitment are not only the foundations of a healthy relationship with our clients, but are also key in providing great patient care. We strive to fulfill and abide by our core values with every interaction.

Core Values

Pride

We take great pride in our facility and our team’s ability to provide a first class level of patient care that will nurture and enhance the relationship between loving owners and their pets.

Excellence

Each and every team member contributes to and strives for continual improvement in the quality of medical care and level of client service in order to meet and exceed our clients’ expectations. We achieve this through ongoing communication, constant innovation, teamwork and continuing education.

Integrity

We recognize that honesty, reliability and integrity are key to the provision of outstanding patient care. We strive for openness and clarity in all of our communications and always honour our clients’ confidentiality.

Compassion

Empathy, compassion and fairness are integral to our profession. These values guide all interactions with patients and clients. We pride ourselves in putting an emphasis on fear free practice which aims to minimize or eliminate stress for pets in our care.

Respect

Respect is the cornerstone of all of our relationships with clients and fellow animal care professionals. We always strive to treat others as well as, or better than we would want to be treated. 

Fun

We seek to create an environment where our clients, patients and team members not only feel comfortable but enjoy coming to the clinic.

Family

We endeavor to create a welcoming atmosphere to clients where they and their pets will feel comfortable, at home and cared for – just like family!